Privacy Policy

Mist Pvt LTD (“we”, “our”, “us”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

Name
Billing and delivery address
Email address
Phone number
Payment information (processed securely via third-party providers)
Website usage data (e.g. IP address, browser type, pages visited)

2. How We Use Your Information

We use your data to:

Process and deliver orders
Communicate with you about your purchases
Provide customer support
Improve our website and services
Send marketing communications (only where you have consented)

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contract (to fulfil your order)
Legal obligation
Legitimate interests (to improve services)
Consent (for marketing and cookies)

4. Sharing Your Information

We may share your data with:

Payment processors
Delivery and logistics providers
Website and IT service providers

We do not sell your personal data to third parties.

5. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request restriction of processing
Data portability

To exercise your rights, please contact us at: Naga@mistfragrance.co.uk

7. Cookies

Our website uses cookies to improve your browsing experience. Non-essential cookies will only be used with your consent. For more information, please see our Cookie Policy.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: Naga@mistfragrance.co.uk
Address: 503 cranbrook road, Ilford. IG2 6ER