Terms & Conditions

These Terms and Conditions apply to the use of this website and the purchase of products from Mist Pvt LTD, a company registered in England and Wales.

1. About Us

Mist Pvt LTD is a London-based fragrance business offering perfumes to both retail and wholesale customers.

Registered Address: 503 Cranbrook Road, Ilfrod. IG2 6ER
Company Number: 17083730
Email: Naga@mistfragrance.co.uk

2. Products

We make every effort to ensure that product descriptions, images, and specifications are accurate. However:

• Colours and packaging may vary slightly
• Fragrance perception may differ between individuals

All products are subject to availability.

3. Pricing

• All prices are displayed in GBP (£)
• Prices include VAT (if applicable)
• Delivery costs are clearly shown at checkout
• We do not use hidden fees

We reserve the right to update prices at any time.

4. Orders

When placing an order:

• You will receive an order confirmation email
• Acceptance of the order occurs when the product is dispatched
• We reserve the right to refuse or cancel orders if necessary

5. Shipping & Delivery

• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by couriers
• Risk passes to the customer upon delivery

6. Returns & Refunds

Please refer to our Returns Policy for full details.

Under UK law, you may have the right to cancel your order within 14 days of receiving the goods. However:

⚠️ Due to hygiene reasons, opened or used perfumes cannot be returned unless faulty.

To be eligible for a return:

• Items must be unused and in original packaging

Refunds will be processed within 14 days of receiving returned goods.

7. Faulty or Damaged Products

If a product is faulty or damaged:

• Contact us within 48 hours of delivery
• Provide proof (e.g. photos)

We will offer a replacement or refund where applicable.

8. Wholesale Terms

Wholesale orders may be subject to:

• Minimum order quantities
• Separate pricing agreements
• Custom terms agreed directly with clients

Please contact us for wholesale enquiries.

9. Intellectual Property

All content on this website, including branding, logos, product names, and images, is owned by Mist Pvt LTD and may not be used without permission.

10. Liability

We are not liable for:

• Any allergic reactions or misuse of products
• Indirect or consequential losses

Customers are responsible for checking product ingredients where necessary.

11. Governing Law

These Terms are governed by the laws of England and Wales.